One of the biggest challenges academic libraries face is how to provide easy, reliable, streamlined access to electronic resources. With multiple vendors, a clunky proxy server authentication system, and (at my library) the additional complication of a campus authentication system, this is not easy. Inevitably, off-campus students are going to have trouble accessing library resources.
Here are 6 academic libraries with excellent e-resource access help on their websites:
And here is the remarkably detailed and comprehensive IT knowledge base from Indiana University – if you haven’t seen this before, you should check it out. For a good demonstration, search for “cookies:”