Usable Library of the Week – Addison Public

This week’s usable library is:

Addison Public Library, IL

What I like:

  • Attractive, easy-to-read design
  • Responsive and mobile-friendly
  • Jargon-free
  • “Book a Librarian” on the research page
  • “Confused? Book a Tech” on the e-books page, right where you most need it
  • Big “Order items” button is much more understandable than ILL
Ebooks page detail

Ebooks page detail

 

Research page detail

Research page detail

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One thought on “Usable Library of the Week – Addison Public

  1. No clear way to ask a question on the top level, or even a clear path to doing so deeper in the page. You have to scroll all the way to the botton of the page to “Contact Us” in 10 point type to find this:

    http://www.addisonlibrary.org/contact-us

    *Or* you have to equate “Research” with asking a question (which most public library patrons will not do) just to book an appointment in advance.

    [Aside: their hours, also a critical piece of information, is similarly concealed at the bottom of the page.]

    They should put an IM box on their homepage in place of some of the large graphics and staff it, since they are first and foremost in the business of answering questions.

    I hear public librarians say over and over that the number of reference questions they get is plummeting, but it’s rare to see them make it simple and straightforward for patrons to ask questions on their web sites. This site is attractive on first glance, but needs to make some changes to be truly usable and patron-focused, IMO.

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