Can’t access from off-campus? Best help pages

One of the biggest challenges academic libraries face is how to provide easy, reliable, streamlined access to electronic resources. With multiple vendors, a clunky proxy server authentication system, and (at my library) the additional complication of a campus authentication system, this is not easy. Inevitably, off-campus students are going to have trouble accessing library resources….

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Libraries and the campus Web portal: how are we doing?

Campus Web portals are nothing new. ¬†Emerging over ten years ago, they have been widely adopted by institutions of higher learning as a means to provide convenient, single sign-on access to campus services such as webmail, financial aid, course management systems, and more. ¬†The portal replaces the college website — which in many cases is…

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