Too many search boxes: a library website usability study, part 2

In our recent usability study we asked 5 undergraduate students to find resources and services on the library website.  In a previous post I shared my findings on how obscure language and jargon was preventing students from finding library services.   In this post, I’m going to focus on how students searched for library resources. Students…

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Getting rid of jargon: a library website usability study

My library just completed our first library website usability study.  We asked five undergraduates to perform 10 tasks.  We kept it simple, using a video camera to capture mouse movement and think-alouds,  observing the participants, and taking notes.  The entire study cost under $100. We are still digesting the findings, but one thing we immediately…

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How not to implement a link resolver

My library recently purchased WebBridge, Innovative’s link resolver product.   As I had no prior experience with link resolvers, the implementation, to say the least, has been a bit bumpy.  But after several weeks and many long frustrating hours wrestling OpenURLs into submission, I’m happy to report that WebBridge is working pretty well.  For the record,…

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Encore Synergy 4.1: A review

My library just launched our first discovery tool.  As an Innovative library, we opted for III’s Encore Synergy discovery product, and were among the first to implement version 4.1.   This review is based on my experience of implementing and working with this product for the past several weeks. Is it a “true” discovery tool? Innovative…

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