Top 5 problems with library websites – a review of recent usability studies

What are the most common UX problems with academic library websites and library tools?  I looked at 16 studies conducted over the past two years, and here is what I learned: What does that mean?  Library jargon This was by far the most cited problem: 10 out of 16 studies reported library jargon.  Not surprising,…

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Usable Library of the Week – Whittier College

This week’s usable library is: Whittier College   What I like: Intuitive home page Finding full text articles visually explains how to read an article Services and support page is clearly divided into student and faculty menus

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Usable Library of the Week – Garfield County

This week’s usable library is: Garfield County Public Library, CO   What I like: Research Databases page questions: “What is a database?” and “Can’t I find this stuff on the Internet?” Books and more  page highlights “Ebooks available now” and links to good e-book help pages Kids page is vibrant and fun, with big colorful…

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Journals, articles, and databases: Guiding users through the e-resource maze

My library recently launched a new user-friendly journals page.  This page (which I did not create – credit goes to my talented colleagues!) is a great improvement over the previous design.  It has started me thinking about some of the challenges libraries face when providing e-resource access points. Academic library web sites usually have pages labeled…

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Usable Library of the Week – Montana State University

This week’s usable library is: Montana State University   What I like: Simple, understandable home page design:  ”Find” “Request” and “Services” Jargon-free: ILL is under “Request” Articles page subjects list: “I want to do research in…”

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Usable Library of the Week: Queens Library

This week’s usable library is: Queens Library, NY What I like: Site and catalog are searchable together from a single search box Book search results display in site, not in catalog silo (using their homegrown ILS) “Entertainment” tab describes all audio/visual formats Amazon-like social features: e.g. “recently borrowed”

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Usable Library of the Week – Portland Public Library

This week’s usable library is: Portland Public Library, Portland, Maine   What I like: Using the Library help pages: Find Materials and How to Use My PPL Events calendar is searchable from site search Easy to use search filters on Research page

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Usable Library of the Week – St. Joseph County Public Library

This week’s usable library is: Saint Joseph County Public Library, Missouri What I like: Modern look and feel “Browse Downloadables” search box next to catalog search Searchable HTML events calendar Site search

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